Refund policy

AeroChill Pro™ Refund & Return Policy

At AeroChill Pro™, we are committed to providing a clear, fair, and hassle-free shopping experience. Please review our policy carefully before placing your order.

Returns

Due to the nature of our fulfillment process, we do not accept physical returns.

To ensure a smooth and efficient experience, we typically do not require customers to send items back. This helps reduce delays, eliminate unnecessary shipping, and allows us to resolve issues more quickly.

Simply contact us with proof of the issue, and our team will take care of the rest.

Refund Eligibility

You may be eligible for a refund or replacement under the following conditions:

  • The item arrives damaged or defective

  • You receive the wrong item

  • The item is significantly different from its description

  • Your order is lost in transit and does not arrive within 30 days of shipment

Conditions:

  • Requests must be submitted within 30 days of delivery

  • Clear photo or video proof is required

  • Approved refunds are issued to the original payment method within 3–7 business days

Partial Refunds

In certain situations, a partial refund may be offered, including:

  • Minor cosmetic imperfections

  • Slight color or design variations

  • Shipping delays where the item is still delivered

  • Missing non-essential components

Each request is reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind or buyer’s remorse

  • Incorrect address entered at checkout

  • Damage caused by misuse or normal wear

  • Orders successfully delivered as described

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

How to Request a Refund

Please contact us at:

📧 info@cardicalshop.com

Include the following details to help us assist you quickly:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or videos (if applicable)

Our support team typically responds within 1–2 business days.

European Union Customers

For orders shipped to the European Union, consumer protection laws may apply.

However, due to product hygiene standards and fulfillment limitations, physical returns are not accepted. Refunds are handled in accordance with the eligibility conditions outlined above.

Need Help?

If you have any questions about your order, feel free to contact us anytime:

📧 info@cardicalshop.com

We’re here to make sure your experience with AeroChill Pro™ is smooth and satisfying.