Privacy policy

Last updated: March 17, 2026

AeroChill Pro™ Privacy Policy

AeroChill Pro™ (“we”, “us”, or “our”) operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are hosted by Shopify, which helps us provide and improve the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services.

By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following types of personal information depending on how you interact with our Services:

  • Contact Information: Name, email address, phone number, billing and shipping addresses.

  • Financial Information: Payment card details, transaction history, and other payment-related information.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Products viewed, purchased, returned, exchanged, or canceled.

  • Communications: Information you provide in emails, customer support inquiries, or other messages.

  • Device Information: IP address, browser type, operating system, network information, and other identifiers.

  • Usage Information: How you interact with our website and Services, including clicks, pages visited, and session duration.

2. How We Collect Personal Information

We may collect personal information from:

  • Directly from you when you create an account, place orders, or communicate with us.

  • Automatically through the Services, including cookies and similar technologies.

  • Third-party service providers who assist us in providing our Services (e.g., payment processors, shipping partners).

  • Partners or other third parties as permitted or required by law.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing & Improving Services: Process orders, fulfill transactions, manage accounts, and tailor your shopping experience.

  • Marketing & Promotions: Send promotional emails, text messages, or display targeted advertisements based on your activity.

  • Security & Fraud Prevention: Authenticate accounts, detect fraud, and maintain secure Services.

  • Customer Support & Communication: Respond to inquiries, provide support, and maintain ongoing communication.

  • Legal Compliance: Comply with applicable laws, respond to legal requests, and enforce our policies.

4. How We Share Personal Information

We may share personal information with:

  • Shopify and other service providers who support our business (e.g., payment processing, analytics, shipping).

  • Marketing partners for personalized advertising.

  • Affiliates or corporate group members as necessary.

  • Legal or regulatory authorities as required by law or to protect our rights.

  • Third parties you authorize (e.g., social media widgets, third-party apps).

We do not sell your personal information.

5. Shopify and Third-Party Services

Our Services are hosted on Shopify, which may collect and process personal information to provide and improve its services. Shopify may also use information from your interactions across other merchants for analytics and marketing purposes. Learn more: Shopify Privacy Policy.

The Services may contain links to third-party websites. We are not responsible for their content or privacy practices. Always review the privacy policies of third-party sites before providing personal information.

6. Children’s Privacy

Our Services are not intended for children under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has shared personal information with us, please contact us to request deletion.

7. Security & Retention

We implement reasonable measures to protect your information, but no system is completely secure.

We retain personal information as long as necessary to:

  • Maintain accounts and provide Services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

8. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access / Know: Request access to personal information we hold about you.

  • Correction: Request corrections to inaccurate information.

  • Deletion: Request deletion of your personal information.

  • Portability: Request a copy of your personal information.

  • Opt-Out: Opt out of targeted advertising or marketing communications.

For EU or UK residents, we rely on GDPR-compliant mechanisms. For California residents, CCPA rights apply. You may exercise these rights by contacting us: info@aerochillpro.com.

We do not discriminate against users who exercise their privacy rights. Verification of identity may be required.

9. International Transfers

Your information may be transferred, stored, or processed outside your country, including in the United States. We ensure adequate protections, such as Standard Contractual Clauses, for any transfers from the EU or UK.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Your continued use of the Services constitutes acceptance of any changes.

11. Contact Us

If you have questions, complaints, or want to exercise your privacy rights, contact us:

📧 info@aerochillpro.com

We will respond within 12–24 business hours.